Support

We're here. Always.

Pick the channel that fits. Average reply time under one hour during business hours.

Real humans, fast replies. Our average first-response time during business hours is under one hour, and our median resolution time on most issues is under four hours. There's no ticket-routing maze, no "Tier 1" gatekeeping, and no off-shore handoffs — the person who replies is part of the team that builds the product.

Pick the channel that matches your question. For account or integration issues, email is best because we can share screenshots and logs. For general questions or wanting to chat with other users, the community Slack is active and friendly. For self-serve answers, the help center covers most setup, troubleshooting, and billing topics.

Email support

Best for account questions or anything that needs a record.

[email protected]

Help center

Search hundreds of articles, troubleshooting guides, and how-tos.

Browse help center

Community Slack

Talk to other CreatePipe users and our team in real time.

Join the Slack

Quick fixes

The most common issues, solved in one step.

The extension icon isn't showing

Click the puzzle icon in your Chrome toolbar and pin CreatePipe. If you don't see it, restart Chrome.

Captures aren't pushing to my CRM

Reconnect the integration: Settings → Destinations → Reconnect. Most issues are expired tokens.

Screenshots aren't being attached

Make sure CreatePipe has "activeTab" permission for the site. Check chrome://extensions and re-grant if needed.

Where are my captures stored?

Locally in your browser, until you push them. Clear browsing data also clears unpushed captures — pushed records remain in your CRM/ticketing tool.

Get started

Still stuck? Email us — we read every message.

Add CreatePipe to Chrome and turn what you see into structured CRM, ticketing, and task data — instantly.

[email protected] Browse help center

No credit card · Free forever plan · Works on Chromium browsers